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Exchanges
The fastest way to ensure you receive the item you want is to return the item you have received. Once your return has been accepted, you can place a new order for the desired item separately.
14-Day Cooling-Off Period for the European Union
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at lumeabeautybrush@gmail.com.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, please contact us at lumeabeautybrush@gmail.com. Returns should be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we will provide you with return instructions and the address where your package should be sent. Please note that items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, you can contact us at lumeabeautybrush@gmail.com at any time.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and provide an appropriate solution as quickly as possible.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care and beauty products that have been opened or used
We also cannot accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions about whether your item is eligible for return, please contact us before requesting a return.
Unfortunately, sale items and gift cards are non-refundable and cannot be returned.
For hygiene reasons, used beauty and personal care products cannot be returned unless they are defective or damaged upon arrival.